Frequently Asked Questions

Brown Rice, Red Rice, Black Rice, Quick Wild Rice, and Rice Blends

Combine 1 cup rice and 1 cup water in an Instant Pot. Pressure-cook the rice mixture: Close the lid of the pressure cooker, set the valve to “Sealing,” and start the pressure cooker on “High” for 15 minutes. Once completed, turn the Instant Pot off and carefully quick-release the remaining pressure. Using 1 cup water results in a bouncy, slightly chewier texture. If a softer texture is desired, use 1 ¼ cup water instead.

Wild Rice

Combine 1 cup rice and 1 ½ cup water in an Instant Pot. Pressure-cook the rice mixture: Close the lid of the pressure cooker, set the valve to “Sealing,” and start the pressure cooker on “High” for 20 minutes. Once completed, let the pressure naturally release for another 5 minutes before quick-releasing the remaining pressure.

White Arborio, White Jasmine, White Basmati, and Long Grain White Rice

Combine 1 cup rice and 1 cup water in an Instant Pot. Pressure-cook the rice mixture: Close the lid of the pressure cooker, set the valve to “Sealing,” and start the pressure cooker on “High” for 5 minutes. Once completed, let the pressure naturally release for another 10 minutes before quick-releasing the remaining pressure.

Sushi Rice

Combine 1 cup rice and 1 cup water in an Instant Pot. Pressure-cook the rice mixture: Close the lid of the pressure cooker, set the valve to “Sealing,” and start the pressure cooker on “Low” for 10 minutes. Once completed, let the pressure naturally release for another 7 minutes before quick-releasing the remaining pressure. If making sushi rolls, add ½ cup rice vinegar, 1 Tbsp. sugar, 2 tsp. sea salt to a bowl, mix until combined, add to rice, and fold gently.

Antique White Quinoa

Combine 1 cup quinoa and 1 cup water in an Instant Pot. Pressure-cook the quinoa mixture: Close the lid of the pressure cooker, set the valve to “Sealing,” and start the pressure cooker on “Low” for 5 minutes. Once completed, turn the Instant Pot off and carefully quick-release the remaining pressure.

Tri-Color Blend & Red Quinoa

Rinse 1 cup quinoa in a sieve with cold water for 2 minutes, or until the water runs clear. Combine rinsed quinoa and 1 cup and 2 Tbsp. water in an Instant Pot. Pressure-cook the quinoa mixture: Close the lid of the pressure cooker, set the valve to “Sealing,” and start the pressure cooker on “Low” for 5 minutes. Once completed, turn the Instant Pot off and carefully quick-release the remaining pressure.

White Rice, Brown Rice, Red Rice, Black Rice, Wild Rice, and Rice Blends

To prepare in a rice cooker, use the same liquid to rice ratio. If rice is too firm at the end of cooking, it may be necessary to add 1-2 Tbsp. liquid and cook longer.

Antique White Quinoa and Tri-Color Blend

Quinoa can be prepared in a rice cooker following the same quinoa to water ratio as above. If the quinoa is too firm at the end of cooking, it may be necessary to add 1-2 Tbsp. liquid and cook longer.

Shipping is on us if you spend over $65 (before taxes) and after any promo codes have been applied. For orders $65 or less, shipping fees are based on your location and the weight of your order. We're sorry but we do not yet have a “calculator” to show you your shipping costs. You will need to go through the checkout process to see the cost.

All orders are shipped via Fed Ex Ground. Currently we can only ship to addresses within the 48 contiguous US. While we wish could deliver our rice-tastic products to all homes, we’re sorry that we are unable to ship to Alaska, Hawaii, other US territories, Canada or orders that contain APO, FPO, DPO, or AE addresses. We are working to find options that would allow us to get our products into these places, so stay tuned!

All orders are typically shipped within 1 TO 2 BUSINESS days (excluding weekends and holidays) via Fed Ex Ground from our Farm in Northern CA. We'll send you a shipping confirmation email once your order is on the way.

When your order ships, we’ll send you an email with your tracking information. Please use the link provided in your email to check your order status at any time.

For larger orders that are sent in multiple boxes, the shipments may arrive on different days. Please be sure to check the individual tracking info for each shipment.

Unfortunately, no. Since we move fast to process and ship your order, we aren't able to change or cancel it.

First, check the shipment status of your order through the tracking information we provided in your Shipping Confirmation email. Note that larger orders may be sent in multiple boxes and may arrive on different days. Please be sure to check the individual tracking info for each shipment. We also recommend that you check back doors, side doors and check with neighbors.

If it’s more than 2 days past the stated delivery date then please contact us and we’ll work with you to make it right!

We’re sorry to hear about your experience. Please contact us as soon as possible. Let us know your name, your order number, and the damaged item(s) you received — photos are appreciated! We will be happy to replace the item(s) or issue a refund.

We think our products are rice-tastic! And while we're not able to accept product returns back to the farm, if your purchase leaves you less than happy please reach out to Customer Service with your order number and we'll work to make it right!

All Merchandise Sales Are Final - Because we're donating the profits to our friends at California Waterfowl Association, we aren’t able to accept returns on any of our merchandise.

If your purchase was not made through our online store, please return it back that retail location or online shop.

Lundberg Family Farms recognizes the consumer’s interest in knowing how their food was produced and what ingredients are present. For this reason, our products go through the Non-GMO Project’s verification process to assure that they have been produced according to best practices for genetically modified organism (GMO) avoidance. For more information, visit the About page.

View Non-GMO Project Verified Products

Yes, we have a large selection of products for our vegan consumers. Each vegan product is labeled as such on the package. You can also visit the Products section of our website to view all of our vegan products.

While rice is naturally a gluten-free food, not all of our products are gluten-free. We do proudly offer a large selection of gluten-free products but urge our gluten-free consumers to look for a “gluten-free” statement or logo on the package and review allergen statements and ingredient lists. To see a list of all our gluten-free products, visit the Products section of our website.

View Gluten-Free Certification

Yes, a large selection of our products are Kosher certified by OU Kosher and are labeled on the package with an OU or OUD symbol. For a list of our products that have been Kosher certified, visit the Products section of our website or the view the OU Kosher Certificate below.

Kosher Certificate

While most of our products are domestic, therefore ineligible for Fair Trade certification, we do offer a couple products with Fair Trade certified ingredients which can be found here.

Fair trade is an organized social movement that helps producers in developing countries achieve better trading conditions and promote sustainability. For more information visit Fair Trade USA.

View Fair Trade Certificate

View Fair Trade Products

NOP Organic Certification

GMA Organic Certification

Regenerative Organic Certification

At Lundberg, we take allergens seriously and follow a strict honesty policy when labeling products. Our product labeling will say “contains allergens,” but never “may contain allergens.” We adopted this straightforward policy to ensure your safety when selecting Lundberg products for your family and friends who may be prone to specific food allergies.

Our in-house cleaning policies assure that all products with allergens are appropriately processed and stored. Any item in our warehouse that contains allergens will be stored separately from products without allergens. Additionally, items that contain allergens will be specifically labeled to ensure that all employees take the safety and quality provisions necessary with these products.

We regularly review our carefully selected growers, handlers, and processors to ensure food safety regulations and agricultural standards are consistently met. Our strict quality requirements, which range from kernel moisture to prepared rice appearance/flavor/texture, are routinely monitored from harvest through final processing and packaging. Our organic fields, as well as those of our growers, are certified to USDA Organic standards. All Eco-Farmed rice meets our Eco-Farmed criteria (See above for more information on our Eco-Farmed products). In addition, we verify that all of our rice is not genetically engineered, through our participation in the Non-GMO Project. Our facilities also meet SQF Level 2 food safety standards.

View SQF Certificate

All Lundberg Family Farms product packages have a Standard Day Code to identify the date of manufacture. In addition, most packages also have a Best Before Date.

Standard Day Code

The Standard Day Code identifies the day that the product was manufactured. This can appear in two different formats depending on the type of product:

• YYMMDD (Example: April 15th, 2012 = 120415)
• YDDD (Example: 2063 = March 4, 2012. “2” is the year, and “063” is the day of the year)
• YYMMDDLL HH:MM(year, year, month, month, day, day, line, line, hour, hour, minute, minute) Ex- 120415RC 13:35

The day of the year can be found using the Julian Calendar

Best Before Date

The Best Before date is the second code printed in the series of codes and can be formatted in several different ways depending on the product:

• YYMMDD (Example: 120815 = August 15, 2012)
• YYMMMDD (Example: 12AUG15 = August 15, 2012)
• MMMDDYYYY (Example: AUG1512 = August 15, 2012)
• YYYYMMDD (Example: 20120815 = August 15, 2012)
• DDMMMYYYY (day, day, month, month, month, year, year, year, year) Ex- 15APR2012

Canadian Products with Best Before Date

The date is listed: YYMMDD, but the months are listed as follows:

• JA-January
• FE-February
• MR-March
• AL-April
• MA-May
• JN-June
• JL-July
• AU-August
• SE-September
• OC-October
• NO-November
• DE-December

Raw rice is stable for at least one year with proper storage. As with any natural grain, deterioration can be caused by heat, light, and pests. To maintain and extend shelf life, store rice in a cool (below 55 degrees F), dark, pest-free location; the refrigerator and freezer are great options.

The following is a list of products’ shelf life and is reflected in the Best Before Date printed on the package:

• Brown rice (raw): 12 months
• White rice (raw): 12 months
• Sprouted rice (raw): 12 months
• Heat & Eat Rice Bowls: 12 months
• Rice & Seasoning Mixes: 12 months
• Brown Rice Pasta: 24 months
• Risotto: 12 months
• Rice Chips: 10 months
• Rice Cakes: 12 months
• Brown Rice Syrup: 18 months
• Quinoa: 12 months
  
• Steamed Rice Pouches: 18 months
  

The cooking directions printed on our packaging have been carefully tested but may vary depending on factors such as elevation, cooking appliance, and even cookware. Below are a few suggestions to ensure your rice cooks up as intended:

Using the right saucepan and lid

• A heavy bottomed saucepan with triple-ply layers will ensure even heat and prevent burning on the bottom, before the rest of the rice is cooked through.
• Use the correct size for the amount of rice being cooked: use a medium size (2 quart) for 1 cup of uncooked rice; use a 3 quart for 2 cups rice. If you use too large a saucepan the liquid will evaporate too quickly as you are bringing the water to boil.
• You will want to choose a saucepan with a tight fitting lid. Part of the cooking process is keeping the steam in the saucepan in contact with the rice. If the lid isn’t sealing well, then too much water is evaporating before it is absorbed by the rice, resulting in underdone or crunchy rice.

Do Not Disturb!

• Resist the urge to lift the lid and take a peek while the rice is cooking or steaming. You are letting the steam out! Steam is what penetrates the rice and softens the kernels.
• Don’t stir while cooking! Once you have put the lid on the saucepan to cook on low simmer, let it cook without stirring. Otherwise the outer layer of rice will get mushy, while the interior will still be hard because you have let the steam out.

Crunchy or chewy rice

• Check that your measuring cups are accurate and that you are using the correct measuring cups for the job. We recommend dry ingredient measuring cups for rice. Use a glass measuring cup for liquids.
• Don’t lift the lid to check on your rice while it is cooking or steaming. (See above) You are letting the steam out!
• It is important to let the rice steam for 10 minutes after cooking on the stove. Don’t be impatient! The steam is penetrating the rice kernels and making it tender throughout.
• Once your water and rice have come to a full boil, immediately put the lid on and reduce the heat to a low simmer. If you wait too long, too much water will have evaporated. Add back 2-4 tablespoons of water and cook as directed.
• Be sure that you have turned your heat down enough, for a low simmer. You should have slow bubbling. If the heat is too high, the water will cook off before it has a chance to penetrate the rice kernels.
• Use the correct size burner for the saucepan. If you put a small saucepan on a large burner you have too much heat on the exterior walls of the saucepan, resulting in burned or crunchy rice on the edges.
• Use the correct size saucepan for the amount of rice. (See ‘using the right saucepan’ above)
• If you are cooking a small quantity of rice (less than ½ cup) the water may have evaporated before the rice was cooked. Try adding additional water (1-2 tablespoons) or try using the Pasta Method.
• If you are cooking on a gas stove that doesn’t have a low enough flame for a low simmer, or you are cooking with propane, try using a diffuser to spread the heat.
• Allow extra time for cooking at high altitudes; as much as 10 extra minutes. You may need additional water, 2-4 tablespoons.

Arsenic has been in food as long as humans have been consuming food. Because arsenic exists in the soil and water, incorporation into most plants and food, including rice, is inevitable. To find out more on this issue and how we are addressing it, visit Arsenic in Food.

Lundberg Family Farms was founded on the belief of “leaving the land better than you found it.” This belief originated on the farm and helped us become a leader in organic farming. Over time, this belief has been integrated into all operations and is written into every job description.

As we grow and expand, we will continue to implement energy conservation, renewable energy, waste reduction, safe and fair working conditions, along with many other environmentally and socially responsible practices.

*We’re thrilled to announce our partnership with TerraCycle! With their help, all of our flexible packaging is fully recyclable so it can skip the landfill for a second life as durable plastic goods, like park benches. Participation is simple and free. For more information—and to start recycling—please visit our Recycling Program Website.

8-ounce, 1-pound, and 2-pound rice bags*: Fully recyclable through our partnership with TerraCycle! You can also reuse the re-sealable pouch for bulk rice, beans, or for packing carrots in your lunch!

12-pound rice bags*: Fully recyclable through our partnership with TerraCycle! Our 12-pound rice bags can also be recycled at designated #4 recycling locations. To find a recycling location near you, please use Earth 911 or Plastic Film Recycling. This includes most Safeways, Whole Foods, and many other grocery stores.

25-pound rice bags: Recyclable paper. If you have curbside recycling service at your home or business, just drop it in there. If you don’t have curbside recycling, you can take it to your city or county recycling center. Other uses: use it as a fire starter, cut it open to make a nice drawing canvas, or use to line your kitty litter pan.

Rice Cakes*: Fully recyclable through our partnership with TerraCycle! The outside bag is #4 plastic, which can also be recycled anywhere that recycles plastic shopping bags (go to Earth 911 or Plastic Film Recycling to find out where in your community). This includes all Safeways, Whole Foods, and many other grocery stores. Most curbside recycling will not accept plastic bags. Other uses: save the outside bag to use as a lunch bag, sandwich bag, or take it with you to the natural foods store to fill up with our bulk rice!

Rice Chips*: Fully recyclable through our partnership with TerraCycle!

Risotto, Rice* & Seasoning Mixes, Pasta & Sauce Mixes: The outside box is made from recycled paper and can be recycled again in most curbside recycling programs. You can also recycle it with mixed paper or cardboard. Any spice pouches are not recyclable, but the internal bag can be recycled through our partnership with TerraCycle!

Rice Pastas: The box is made from recycled paper and can be recycled again in most curbside recycling programs. You can also recycle it with mixed paper or cardboard. Please just remove the small plastic window and place that in the trash before you recycle the cardboard. The 10-pound bulk penne cartons are also recyclable cardboard.

Rice Syrup: The glass jar can be recycled in most curbside recycling programs. The tin lid can also be recycled in most curbside programs. Please rinse out both before you recycle. Other uses: wash out and re-use for storing beans, rice, jams, etc. or use for carrying hot tea to work. They also work great for storing nails, screws, and other odds and ends in your garage!

Heat & Eat Bowls: The plastic film on the top is not recyclable but the rigid plastic bowl is #7 recyclable plastic. If your curbside recycling allows #1-7 rigid plastics, then you can add this bowl. If they do not, most city and county recycling centers will take rigid #7 plastic. Other uses: Wash out the bowl and re-use for taking on a picnic, backpacking, or fill with beer and place in your garden to catch slugs!

Ready to Heat Rice Pouches*: Fully recyclable through our partnership with TerraCycle!

Purchasing in bulk has big impact on overall packaging waste. Lundberg products are offered in bulk bins at Whole Foods and in bulk bags at Costco. We are also often stocked at local Co-ops and Natural Food stores.

Lundberg Family Farms is also a member of the Bulk Grain Council which works to promote the availability of products in bulk; shipping larger quantities in bulk to stores where consumers can use reusable containers to purchase smaller quantities. We are actively working to get our bulk rice into stores near you.

Lundberg Family Farms uses single-use plastic packaging and we would love to have an alternative that would minimize weight for shipping, while still providing protection to sustain a long shelf life for our products.

While we are working to find solutions, we wanted to shed light on our current packaging. About 75% of the carbon footprint of food products is generated in the production of the product from field to the point of packaging and around 12% of the footprint can be attributed to packaging. This tells us that it is very important to protect our carbon “investment” through choosing appropriate packaging. If we choose an inferior packaging material—one that breaks or allows insects or doesn’t keep out moisture—we cannot deliver products safely to our consumers and this would cause us to waste a tremendous number of resources, for nothing. Lundberg understands the need to find ways to lessen the impact on the planet and will continue to use the best options available, such as our partnership with Terracycling.

Lundberg Family Farms is committed to supporting organizations that help protect and improve our planet for generations to come. We’re actively engaged in more than 15 organizations that support organic farming, water conservation, and environmental stewardship and these collaborations are highlighted in our annual Sustainability Report.

Lundberg Family Farms has been a TRUE Zero Waste Certified facility since 2016 and diverts 99.6% of our waste from landfill.

Lundberg offsets 100% of electricity used at our HQ and Manufacturing Facility in Richvale, CA through renewable energy certificates (RECs) and onsite solar. In 2023 Lundberg celebrated 20 years of 100% renewable energy!

At Lundberg we offer a variety of tour opportunities! For local schools and organizations, we provide educational tours around our main office. These tours include videos, rice snacks and an interactive display of rice in its many stages. Please contact our front desk to set up a time to visit our facility.

At Lundberg Family Farms, we lead with a holistic view of sustainability. We are committed to not only reducing our carbon footprint but also increasing our positive impact on the planet. With this in mind, we grow and sell Sustainable Rice, Certified Organic Rice and Regenerative Organic Certified® Rice. It’s all part of our mission to nourish, conserve, and innovate for a healthier world so we can keep growing together for generations to come!

IF YOU ASK US, IT STARTS WITH ORGANIC

Ask 10 different people what regenerative means and you’ll probably get 10 different answers. Heck! Lots of people don’t even believe regenerative has to be organic. But Regenerative Organic Certified® uses the USDA Certified Organic standard as a baseline and adds important criteria and benchmarks that incorporate the three major pillars of regenerative organic agriculture into one certification.

Head over to the Regenerative Organic Alliance for more info or check out our page dedicated to how we grow our Regenerative Organic Certified® rice.

View our certification here: Regenerative Organic Certification

Our “organic” or “made with organic” products are grown, handled, and processed in accordance with the USDA National Organic Program. In order to bear the organic seal, California Certified Organic Farmers (CCOF) inspects our fields, farms, granaries, mill, production facilities, organic system plan, and records. Our Certified Organic rice is also grown using above and beyond farming practices that prioritize the health of our soil, planet and consumers.

NOP Organic Certification | GMA Organic Certification

Our Sustainable Rice is grown using sustainable farming practices, but it is not certified organic. In short, it our fancy way of saying “non-organic”.

Though it’s possible we’ve used an herbicide or pesticide, we minimize applications of reviewed and allowed conventional inputs—no carcinogens, mutagens, or PAN Bad Actors or glyphosate. It is still grown with farming practices that are above and beyond that of conventional rice.

What are the sustainable farming practices you practice?

At Lundberg Family Farms, we prioritize the health of our soil, planet, and consumers by:

• Saying no to GMOs from seed to shelf
• Minimizing applications of reviewed and allowed conventional inputs—no carcinogens, mutagens, or PAN Bad Actors. No glyphosate or Round Up.
• Crop rotation
• Growing cover crops as part of the soil’s well-balanced diet

• Returning rice straw to the soil after harvest instead of burning or removing it
• Water-conservation practices
• Providing habitat for hundreds of species
• Rescuing duck eggs
• Treating everything in our handling and processing facilities as organic
• Offsetting our Richvale, CA facilities with 100% renewable energy
• Maintaining TRUE Zero Waste certification

Some people say we’re a bit “unconventional.” But doing things our way—sustainably at every step—allows us to make better food for the table while leaving a better world for the next generation.

Lundberg Family Farms manages approximately 5,000 acres of farmland. We also proudly work with a strong network of rice farmers who grow an additional 12,000 acres of rice for our products.

More than 90% of our rice comes from California, where our family has been farming for four generations. When the available rice supply in California is not sufficient to meet demand, we work with trusted farmers in the Southern United States, Minnesota, Italy, Argentina, and Thailand whose high standards for quality and sustainability are consistent with ours.

Packaged Rice: All the rice in our 1 lb., 2 lb., 4 lb., 10 lb., and 12 lb. packages is grown in California, with the exception of Wild Blend, which contains rice grown in the US and Thailand and the Sustainable Arborio, which contains rice grown in Italy.

Snacks: Our Rice Cake Minis and Rice Chips are made from rice grown in California. Currently, our Rice Cakes, Thin Stackers, and Chocolate Thin Stackers may contain rice grown in Argentina due to a shortage of California-grown rice.

Boxed Side Dishes: Our Rice Pilafs and Whole Grain & Wild Rice boxed side dishes contain rice grown in California. Our Risottos contain Arborio rice grown in Italy and California.

90-Second Rice Pouches & Bowls: Our Heat & Eat Bowls contain rice grown in California. Our Ready to Heat pouches contain rice grown in Thailand. These are made with authentic Thai Hom Mali jasmine rice that is unique to Thailand’s climate and cannot be grown in California.

Syrup: Our Brown Rice Syrup is made with rice grown exclusively in California.

25 lb. Bulk Rice: The growing regions for rice packaged in 25 lb. bulk bags vary. Each bag is labeled with the country of origin so you know where its contents were grown.

Our fields are nourished by water from the snow melt of the Sierra Nevada Mountain Range which flows naturally to the fertile Sacramento Valley by way of the Feather River. We use this water to grow rice AND support wildlife. Our region’s heavy adobe clay soil holds water like a bathtub, which means water sits on top of the soil instead of sinking into it. We even return some of the water to rivers and streams, where zooplankton from the fields nourish endangered salmon populations.

We call it Fish Food on Floodplain Farm Feilds

We pride ourselves on our seed to smile practices. At Lundberg, we do not support the use of Genetically Modified Organisms (GMOs) and saving good, clean seed for next year’s crop may be one of the most important parts of our harvest. Our on-site nursery takes seed from the harvest yield each fall. It is cleaned, dried, tested for purity and stored for use the following spring.

This practice helps us maintain the quality of over a dozen different varieties of rice, which has allowed our company to grow and produce nutritious food for over four generations.

In partnership with Anthem, AmeriBen creates and publishes the Machine-Readable Files on behalf of Lundberg Family Farms. To link to the Machine-Readable Files, required by the Transparency in Coverage guidelines, please click on the URL provided: https://github.com/Ameriben/MRF